The units has three LED indicators. Power (Red), NMEA (Yellow), NET (Green).Red off means it may not be powered correctly. Please check all connections are secure and NMEA Tees are aligned. If the device is wired to draw power from the network then make sure the electronics or whichever breaker power the NMEA network has power. If everything looks good then proceed to reset unit through by clicking the reset button with a small paper clip twice.Yellow off means it is not getting any reading from the NMEA network. Proceed to check all connections are secure and NMEA Tees are aligned. Also make sure the NMEA network is powered (possibly through your electronics switch). If everything looks good, then proceed to reset unit through by clicking the reset button with a small paper clip twice.Green if off means it has lost connectivity and most likely an antenna issue, confirm antenna is attached correctly to the cell port and is clear of any possible interference. If after a few minutes the unit does not come back online, then proceed to reset unit through by clicking the reset button with a small paper clip twice.
If after troubleshooting the problem still persist please get in contact with our support team below